The World is Changing … and It’s About to Get A LOT Better for you!

Kevin Graff
President of Graff Retail Inc.

APRIL 22, 2022
2:15 PM – 3:00 PM PT
ROOM 212-213


There’s no denying the changes taking place around us.  At the heart of it, are the ever-increasing expectations from both customers and staff alike.  Fail to meet either party’s expectations and, well, darkness prevails.  In this session, we’ll look at the changes, the increased expectations and what’s behind them.  More importantly, you’ll be the first to hear a key announcement from the CHFA that will help shape the success of your stores, your staff and your customers.    


Kevin Graff is the President of Graff Retail. Kevin was recently chosen as one of the Top 50 Retail Influencers in the world. 

Kevin has had opportunity to work with retailers including Costco Wholesale, Staples, Bell, Shoppers Drug Mart and more. Kevin is also the creator of Graff Retail Online, the retail community’s leading source of online sales and management training.