There’s no denying the changes taking place around us.  At the heart of it, are the ever-increasing expectations from both customers and staff alike.  Fail to meet either party’s expectations and, well, darkness prevails.  In this session, we’ll look at the changes, the increased expectations and what’s behind them.  More importantly, you’ll be the first to hear a key announcement from the CHFA that will help shape the success of your stores, your staff and your customers.