BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:Pacific Standard Time BEGIN:STANDARD DTSTART:16011104T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZOFFSETFROM:-0700 TZOFFSETTO:-0800 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010311T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZOFFSETFROM:-0800 TZOFFSETTO:-0700 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20220408T164508Z DESCRIPTION:Speaker: Jeff Butler\n\nTake a quick look online and you will f ind hundreds of forums\, review platforms and comment sections that are fi lled with complaints about customer service. Unfortunately\, when working with the public\, often what is remembered are the poor experiences rather than the average experiences. Much research into the human brain has foun d that this is no accident and that we are wired to pay greater attention towards negative rather than positive experiences. The good news in today' s digitally disrupted world\, is that companies can take proactive action on turning the tide in customer service when addressing younger customers such as Millennial. \n\n\nIn this program\, Jeff Butler\, will reveal the uncanny change that is happening in the business world where people are d esiring authenticity more than ever before. In addition\, what does authen ticity look like in the business sense\, and how do you implement it\, in a straightforward\, tactical way. Fortunately\, authenticity is in all of us\, it just takes some direction to portray it in the right way in custom er service. \n \nLearning Points: \n\n\n * Uncover why authenticity in business isn’t just being ‘just yourself’\, a 3-part process.\n * Evaluate different companies' approaches to customer service and how the y rank in authenticity.\n * Learn how to leverage technology in an authen tic way so your team can turn the tide in customer service.\n \n__________ ______________________\n\n\nPlease note: We try to plan as much as we can in advance but sometimes things change! Please check the Conference Schedu le on the day of the e vent for the most up-to-date room number information. \n\n\nJeff Butler is an author and workplace strategist who explores human behavior within the working world. His experience spans over 40 industries in 4 continents on how different cultures and employees interact with each other. He studies common threads of behavior in industries such as IT professionals\, under ground utility workers\, police officers to clothing retail chains. In add ition\, companies like Google\, Amazon\, John Deere\, and Coldwell Banker. \n DTEND;TZID="Pacific Standard Time":20220422T120000 DTSTAMP:20220407T215109Z DTSTART;TZID="Pacific Standard Time":20220422T090000 LAST-MODIFIED:20220408T164508Z LOCATION:CHFA NOW Vancouver\; Room 212-213 PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:Authentic Customer Service - How to Appeal to the Mi llennial Customer TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E0080000000050032FC0A74AD801000000000000000 010000000CC563C438777034993132711AE60EB1E X-ALT-DESC;FMTTYPE=text/html:< style>