BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:Pacific Standard Time BEGIN:STANDARD DTSTART:16011104T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZOFFSETFROM:-0700 TZOFFSETTO:-0800 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010311T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZOFFSETFROM:-0800 TZOFFSETTO:-0700 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20220408T192937Z DESCRIPTION:Speaker: Kevin Graff\n\nThere's no denying the changes taking p lace around us.  At the heart of it\, are the ever-increasing expectatio ns from both customers and staff alike.  Fail to meet either party's exp ectations and\, well\, darkness prevails.  In this session\, we'll look at the changes\, the increased expectations and what's behind them.  Mor e importantly\, you'll be the first to hear a key announcement from the CHFA that will help shape the success of your stores\, your staff and yo ur customers.   \n\n\n________________________________\n\n\nPlease not e: We try to plan as much as we can in advance but sometimes things change ! Please check the Conference Schedule on the day of the event for the most up-to-date room numb er information.\n\n\nKevin Graff is the President of Graff Retail. Kevin w as recently chosen as one of the Top 50 Retail Influencers in the world. K evin has had opportunity to work with retailers including Costco Wholesale \, Staples\, Bell\, Shoppers Drug Mart and more. Kevin is also the creator of Graff Retail Online\, the retail community’s leading source of onlin e sales and management training. \n DTEND;TZID="Pacific Standard Time":20220422T150000 DTSTAMP:20220408T171144Z DTSTART;TZID="Pacific Standard Time":20220422T141500 LAST-MODIFIED:20220408T192937Z LOCATION:CHFA NOW Vancouver\; Room 212-213 PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:The World is Changing ... and It's About to Get A LO T Better for you! TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000B0BDC35A3F4BD801000000000000000 0100000008C1A45103CBCE440A20DDC45BD141331 X-ALT-DESC;FMTTYPE=text/html:< style>

Sp eaker: Kevin Graff

There's no denying the c hanges taking place around us.  At the heart of it\, are the ever-increa sing expectations from both customers and staff alike.  Fail to meet eit her party's expectations and\, well\, darkness prevails.  In this sessio n\, we'll look at the changes\, the increased expectations and what's behi nd them.  More importantly\, you'll be the first to hear a key announc ement from the CHFA that will help shape the success of your stores\, yo ur staff and your customers.   




Plea se note: We try to plan as much as we can in advance but sometimes things change! Please check the Conference Schedule on the day of the event for the most up-to-date room number informati on.


Kevin G raff is the President of Graff Retail. Kevin was recently chosen as one of the Top 50 Retail Influ encers in the world. Kevin has had opportunity to work with retailers incl uding Costco Wholesale\, Staples\, Bell\, Shoppers Drug Mart and more. Kev in is also the creator of Graff Retail Online\, the retail community’s l eading source of online sales and management training. \;

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