BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 16.0 MIMEDIR//EN VERSION:2.0 METHOD:PUBLISH X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:Eastern Standard Time BEGIN:STANDARD DTSTART:16011104T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010311T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT CLASS:PUBLIC CREATED:20220826T200516Z DESCRIPTION:Speaker: Kevin Graff\n\nRemember all that talk you heard about the customers always being right\, and always putting customers first? We ll\, welcome to the new world where customers are now in second place. \nW ho’s is first place? Your staff. \nAre customers important? Of course\ , they are. But until you put your staff first\, and create a great work experience for them\, you’ll never achieve your goal to create a custome r experience that is outstanding. \nIn this presentation by Kevin Graff\, you’ll leave not with just an understanding of why your staff are now th e most important part of your business\, but more importantly\, proven str ategies that you can implement in your stores right away to create a great staff experience.\n________________________________\n\n\n\nPlease note: W e try to plan as much as we can in advance but sometimes things change! Pl ease check the Conference Schedule on the day of the event for the most up-to-date room number inf ormation.\n\nKevin Graff is the President of Graff Retail. Kevin was recen tly chosen as one of the Top 50 Retail Influencers in the world. \n\nKevin has had opportunity to work with retailers including Costco Wholesale\, S taples\, Bell\, Shoppers Drug Mart and more. Kevin is also the creator of Graff Retail Online\, the retail community’s leading source of online sa les and management training.\n DTEND;TZID="Eastern Standard Time":20220916T151500 DTSTAMP:20220826T200516Z DTSTART;TZID="Eastern Standard Time":20220916T143000 LAST-MODIFIED:20220826T200516Z LOCATION:Beanfield Centre\; Room 205A PRIORITY:5 SEQUENCE:0 SUMMARY;LANGUAGE=en-us:CHFA NOW: Customers Come 2nd (Yes\, you read that ri ght!) TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000F0DA5CF55DB9D801000000000000000 01000000076BE05D1515390408043744975373CE6 X-ALT-DESC;FMTTYPE=text/html:

Speaker: Kevin Graff

Rem ember all that talk you heard about the customers always being right\, and always putting customers first? \; Well\, welcome to the new world where custome rs are now in second place.

Who’\;s is first place? \; Your staff.

Are customers important? \; Of course\, they are. \; But until you put your staff first\, and create a great work experience for them\, you’\;ll never achieve your goal to create a customer experience that is outstanding.

In this prese ntation by Kevin Graff\, you’\;ll leave not with just an understandin g of why your staff are now the most important part of your business\, but more importantly\, proven strategies that you can implement in your store s right away to create a great staff experience.< /p>




Plea se note
: We try to plan as much as we can in advance but sometimes things change! Please chec k the
Conference Schedule < /a>on the day of the event for the most up -to-date room number information.

Kevin Graff is the President of Graff Retail. Kevin was recently chosen as one of the Top 50 Retail Influencers in the world.


K evin has had opportunity to work with retailers including Costco Wholesale \, Staples\, Bell\, Shoppers Drug Mart and more. Kevin is also the creator of Graff Retail Online\, the retail community’\;s leading source of online sales and management training.

X-MICROSOFT-CDO-BUSYSTATUS:BUSY X-MICROSOFT-CDO-IMPORTANCE:1 X-MICROSOFT-DISALLOW-COUNTER:FALSE X-MS-OLK-AUTOFILLLOCATION:FALSE X-MS-OLK-CONFTYPE:0 BEGIN:VALARM TRIGGER:-PT15M ACTION:DISPLAY DESCRIPTION:Reminder END:VALARM END:VEVENT END:VCALENDAR